Voxel believes in providing our customers with the right support, when they need it. That’s why we offer 24x7x365 “Zero Bureaucracy” access to our expert engineers and two comprehensive support options: BaseManaged (included with all Voxel services) and ProManaged.

BaseManaged Support provides all our customers with:

• Our industry leading SLA.
• 24x7x7365 monitoring.
• A 1-hour hardware replacement guarantee.
• Full visibility and control of your infrastructure environment via web portal, desktop and mobile app.
• Access to Voxel’s hosting API, hAPI, that allows you to deploy, manage and monitor your Voxel services from within your own applications.

For those who want additional engineering expertise and pro-active management, Voxel offers ProManaged upgrades. ProManaged support offers everything included in BaseManaged, along with:

• A dedicated account team
• Migration assistance
• Proactive support for security, performance and scalability
• Periodic performance audits
• Unlimited systems administration
• Engineering expertise determining capacity, performance, uptime and change requirements

Voxel engineers have decades of experience managing and scaling critical Internet applications and extensive working knowledge of Linux, Apache, MySQL and PHP so we can take a 360 degree view of your infrastructure. We take care of your IT infrastructure so you don’t have to.